Privacy policy 

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The Company places great importance on your privacy. Most of the information contained on the site is available without you having to provide us with your personal data.

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However, when you place an order on the site, your personal information is requested in order to enable the execution and tracking of the order; this data is kept for the legal period. The data you provide via the newsletter registration form will be stored by us until the data subject unsubscribes. This can be done by clicking on the unsubscribe button at the bottom of each newsletter.

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The data you provide via the contact form is used by the Company to contact you and is kept for the legal period.

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The person responsible for processing your personal data (in this case the Company) complies with the GDPR legislation (in particular the Belgian law of December 8, 1992).

The personal data you provide will be used for the following purposes: customer management, sending newsletters, to keep you informed of our activities, for advertising or marketing purposes.

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You have the right:

• to obtain information and access the personal data you have provided;

• to have this data corrected or deleted;

• to have this data transferred.

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If you wish to assert these rights, you can contact us at the following address: rose@roselinedoreye.com

We will then contact you within 30 days.

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If your data is used for direct marketing purposes: You can object, free of charge, to the use of your data for marketing purposes. In this regard, you can contact us at any time at the following address: Rue des Palais Outre-Ponts 422 B 4.1 - 1020 Brussels - rose@roselinedoreye.com.

We will contact you again within 30 days.

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The personal data we have obtained from you may be passed on to companies working with us or to tools we use to process your data.

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The Company may collect anonymous or aggregated data of a non-personal nature, such as the browser type, operating software you are using, or the domain name of the site you used to access or leave the Company's site. This allows us to continuously optimize the Company's website for users.

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You are responsible for updating this data that you have provided. You can manually edit this data yourself via the “Log in” link or you can contact us at rose@roselinedoreye.com.

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How do we use the data collected?

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1. Orders

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When you order a product via the e-shop, we ask you to provide your personal data. This information is used for the purposes of order execution and tracking. The data is stored on the Company's secure servers or on those belonging to a third party. We will not combine this data with other personal data to which we have access.

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2. Communication

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When you send us an email or other message, we may store it. Sometimes we ask for personal data relevant to the situation in question so that we can handle your questions and respond to your requests. The data is stored on the Company's secure servers or on those belonging to a third party. We will not combine this data with other personal data to which we have access.

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3. Objectives 

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We need your personal data: 

• to process your product order;

• to answer your request;

• to send out newsletters;

• to keep you informed on our activities and updates;

• for advertising and marketing purposes.

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We do not collect nor use data for any purposes other than those set out (and to which you have consented) in this privacy policy, unless we have obtained your consent first.

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4. Protection of your personal data

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Your other personal data is not encrypted for transmission, but we have implemented privacy policy measures to protect your personal data that is under our control from:

• access or modifications made by unauthorized entities,

• inappropriate use or publication,

• illegal destruction or accidental loss.

 

Our staff who have access to your personal data are required to respect the confidential nature of the data.

We consider your personal data to be confidential information that we will never provide to third parties.

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5. Third parties

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The information is not provided to third parties. In some cases, the data you provide may be passed on to other people within the company. Our staff is required to respect the confidentiality of your data.

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6. Options available for personal data

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We offer all visitors to our website the ability to access, modify or delete any personal data provided to us at that time.

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7. Modify/unsubscribe from our newsletters 

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At the bottom of each newsletter there is the option to change your information or unsubscribe.

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8. Modify/unsubscribe from our other means of communication 

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If you would like to change your data or opt out of our records, please contact us. See contact details above.

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7. Cookies

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We collect cookies for research purposes to better understand our customers and adapt our products/services accordingly. The website uses cookies (small text files stored on your computer) so that the website can analyze how the site is used by visitors. The information generated by the cookie about how you use the site may be sent to the Company's or a third party's secure servers.

We use this information to monitor how the site is used, to compile reports on site activity.

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8. Disable cookies

Most browsers are set to accept cookies (standard mode), but you can reset your browser to refuse cookies or to notify you when a cookie is being sent. However, when you disable cookies in your browser, some functions and services may no longer work properly, both on our site and on other sites.

 

Cookies

 

1. Notion:

 

A cookie is a small text file that a website stores on your computer or mobile device when you visit that site. It allows the site to remember the pages you have visited and your preferences (such as username, language, font size and other preferences) so that you do not have to enter them again each time you visit the site. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

2. Types of cookies used:

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The Company uses different types of cookies.

(a)     “First party cookies” are technical cookies used by the site itself and which serve to optimize the site. We use them, for example, to keep track of your data from previous visits. For example, language cookies allow us to remember your language selection so that we do not have to ask you, each time you visit, which language you prefer.

(b)     “Third party cookies” are cookies that do not come from the site but from third parties, such as for example a marketing or advertising plugin present on the site. Examples include cookies from Facebook or Google Analytics. A visitor to the site must first consent to these cookies – there may be a bar at the bottom or top of the site referring to this policy. We use the following third-party cookies: Facebook, Google Analytics and Google Retargeting.

 

3. How can I find out more about cookies?

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You can check and/or delete cookies at any time. Further information on this is available at aboutcookies.org. You can delete all cookies from your computer and configure your browser to block cookies. However, this means that you will have to enter your preferences each time you visit the site and that some parts of the site will not work or function properly. You can set your Internet browser so that cookies are not accepted, that you are notified when a cookie is installed, or that cookies are deleted from your hard drive after your visit.